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MAKESENSE Return Policy

At MAKESENSE, we are committed to providing high-quality clothing that meets your expectations for style, comfort, and affordability. If your purchase does not meet your needs, we offer a 14-day hassle-free return policy.

Return Eligibility

  • Items must be new, unused, and undamaged, in their original packaging.
  • You have 14 days from the date of receiving your order to request a return.

How to Initiate a Return

  1. Visit our returns portal [HERE] to begin the return process.
  2. We will send you a return shipping label along with instructions on how to return your item.
  3. Items returned without initiating a return request first will not be accepted.

Return Shipping Costs

  • Customer Responsibility: You will be responsible for the return shipping costs, unless the return is due to an error on our part, or if the item is defective or incorrect.
  • Damaged/Defective Items: If you receive a damaged, defective, or incorrect item, we will cover the return shipping costs and provide you with a voucher code for your next purchase.

Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

Exchanges

  • If you wish to exchange your item for a different size or model, please indicate this during the return process. Exchanges are subject to product availability.

Defective or Damaged Items

  • If you receive a defective or damaged item, please contact our customer care team immediately for instructions on returning the item and arranging for a replacement or refund.

Cancellation Policy

  • Due to our fast order processing, we cannot guarantee that changes or cancellations can be made once an order is placed. Once you have received a shipping confirmation with tracking information, no changes can be made.

Contact

For any questions or concerns regarding our return policy, please contact our customer care team at info+refund@makesenseclo.nl.